About us

About Susan's Footwear

Great shoes shouldn't be complicated. They should fit your style, your day, and your budget — without you having to compromise. That's the simple idea behind Susan's Footwear.

Our story

We started Susan's Footwear because we believe footwear shopping should feel effortless. Walk into most stores and you're hit with endless racks, confusing pricing, and trends that change before you've even gotten home. We wanted something different — a focused selection of shoes designed to look good, feel good, and not break the bank.

Our approach

We operate as a direct-ship brand. Our products are stored at our supplier's fulfillment center in the People's Republic of China and shipped directly to customers in the United States. This model lets us keep our prices competitive while offering styles you'll genuinely want to wear.

What this means for you:

- Estimated delivery time: 10 to 21 business days after dispatch
- Free shipping on all U.S. orders
- Delivered Duty Paid (DDP): all U.S. customs duties and tariffs are prepaid by us — the price at checkout is the full price you pay, with no surprise fees at delivery
- 30-day return policy on unworn footwear in original packaging — see our Return & Refund Policy for full terms

Honest transparency

We believe in being upfront about who we are and how we operate. Susan's Footwear is operated by:

Starc Ecom B.V.
Radarweg 29
1043 NX Amsterdam, The Netherlands
KvK (Chamber of Commerce) number: 91371716
VAT number: NL865633617B01

📧 Customer support: support@susansfootwear.com
🕒 Monday through Friday: 9:00 AM – 6:00 PM (U.S. Eastern Time)
🕒 Saturday and Sunday: 10:00 AM – 4:00 PM (U.S. Eastern Time)

Fulfillment center: People's Republic of China

Our promise

We're a small brand built on a simple commitment: clear communication, honest service, and shoes that do what they should. We don't promise the impossible. We don't promise to be the cheapest, the fastest, or the trendiest. We promise to be straightforward about what we offer and to do our best to make things right when they don't go as planned.

Have a question? Reach out at any time at support@susansfootwear.com. We typically respond within 24 hours on business days.

Thank you for stopping by.

— The Susan's Footwear Team